Betvasa Privacy Policy — Your Data Is Completely Safe With Us

📌 01. Who We Are & Why This Privacy Policy Exists

Betvasa.app is a trusted online gaming and Sports Betting platform built for users in Bangladesh. Using our services requires you to provide certain personal information — this Privacy Policy clearly explains how we collect, store, and protect that data.

Our privacy policy is aligned with the international GDPR (General Data Protection Regulation) standard and applicable local laws. betvasa believes your data belongs to you — we collect only what's necessary to deliver our services, nothing more.

This policy applies solely to betvasa.app and our mobile app. We are not responsible for the privacy practices of third-party websites or services. Always review the privacy policy of any external site before visiting.

📋 02. What Data We Collect

Betvasa only collects the information needed to provide our services and ensure your security. Full details are provided in the table below.

We never collect data we don't need. Information such as your religion, political views, or medical history is neither required nor requested. The core principle of betvasa's privacy approach is minimal data collection.

🔍 03. How We Collect Information

Betvasa collects information in several ways. Some is provided directly by you, and some is collected automatically. Full details are outlined below.

• At registration: When you register, we collect your name, mobile number, email address, and date of birth directly from you.
• During KYC Verification: A copy of your national ID or passport is collected to verify your identity.
• At the Time of Payment: Payment method details are collected during deposits and withdrawals.
• While Using the Platform: The games you play, time spent on the platform, and pages you visit are automatically logged.
• Via Cookies: Session and preference data is collected from browser cookies and local storage.
• Support hours: When you reach out via live chat or email, a record of that conversation is retained.
• From third parties: Some information may also be received from payment gateways or identity verification services.

⚙️ 04. How We Use Your Information

Betvasa uses your information only for lawful and specific purposes. We never sell your data to advertisers or use it for unrelated purposes. The main purposes for which we use your data are outlined below.

• Creating and managing your account and ensuring secure login.
• Secure processing of deposits, withdrawals, and transactions.
• Sending bonuses, promotions, and personalised offers.
• Keeping responsible gaming tools active and monitoring the risk of addiction.
• Preventing fraud, money laundering, and suspicious activity.
• Providing customer support and resolving complaints promptly.
• Improving the platform's technical performance and enhancing the user experience.
• Meeting legal obligations and regulatory compliance requirements.

🤝 05. Data Sharing & Third Parties

Betvasa does not sell your data to third parties for commercial purposes. However, limited information may be shared with trusted partners to operate our services — all of whom are contractually bound to our privacy policy.

• Payment Processors: bKash, Nagad, Rocket — necessary information is shared to process transactions.
• Identity Verification Services: Approved third-party services are used to complete KYC verification.
• Game Providers: Minimal data is shared with the relevant game studio to enable gameplay.
• Legal authorities: Information may be disclosed to comply with legal obligations, including court orders or government investigations.
• Anti-Fraud System: Limited data is shared with security partners to prevent fraud and illegal activity.

Outside of the cases listed above, betvasa does not share your data with anyone. If you believe your information has been shared without your consent, please contact us immediately at support@betvasa.app.

🍪 06. Cookie Policy

Cookies are small text files stored in your browser or device. betvasa uses cookies to improve your experience and keep the platform secure. We use the following types of cookies.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain betvasa features.

🛡️ 07. Data Security Measures

Betvasa uses the highest industry-standard technology to protect your data. Our security systems are regularly audited by independent third parties. Key security measures are outlined below.

• SSL/TLS Encryption: All communication between your browser and our servers is secured with 256-bit encryption.
• Password Hashing: Your password is never stored in plain text — bcrypt hashing is used.
• Two-Factor Authentication (2FA): An additional OTP verification step can be enabled for account login.
• Firewall & DDoS Protection: Our servers are protected by industry-standard firewalls and DDoS mitigation systems.
• Access Controls: Staff access to data is strictly limited on a need-to-know basis.
• Regular Audits: Security measures are audited by independent experts at least twice a year.

🗓️ 08. Data Retention Period

Betvasa retains your data only for as long as it is needed — no longer. All data is kept while your account is active. After an account is closed, certain information may still need to be retained for a defined period due to legal obligations.

• Transaction records & financial data: 5 years after account closure.
• KYC & identity verification documents: 5 years after account closure.
• Gaming & betting history: 2 years after account closure.
• Support conversation records: 2 years.
• Marketing preferences: 30 days after opt-out.
• Log files & technical data: 1 year.

Once data is no longer needed, it is securely deleted or permanently anonymized. We never retain information beyond its required period.

✋ 09. Your Rights

Under betvasa's Privacy Policy, you have the following rights regarding your personal data. To exercise any of these rights, contact us at support@betvasa.app.

We typically respond to rights requests within 30 business days of receipt. Complex cases may take longer, but we'll keep you informed throughout.

👶 10. Children's Privacy

Betvasa strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal information from minors. If a parent or guardian believes their child has accidentally created an account, please contact us immediately at support@betvasa.app.

Any such account will be suspended immediately and all associated data securely deleted. betvasa has a strict zero-tolerance policy when it comes to child safety.

🌐 11. International Data Transfers

Betvasa's servers and certain service partners may be located internationally. When your data is transferred to another country, we ensure it receives protection equal to or greater than the standards set out in this Privacy Policy.

• Contractual data protection agreements are in place with recipients before any data transfer occurs.
• Data is only transferred to countries or organisations that comply with GDPR or equivalent standards.
• Standard Contractual Clauses (SCC) are used for any international data transfers.

Wherever your data is held, the protections under betvasa's Privacy Policy always apply.

📬 12. Contact Us

For any privacy-related questions, complaints, or rights requests, please get in touch. We're always here to help.

This Privacy Policy may be updated from time to time. If changes are made, we will notify you by email or via a notice on the platform. The most current version will always be available on this page.